THINGS PEOPLE ASK
DO YOU SHIP WORLDWIDE?
Yep we do!
We've shipped pretty much all over the world now. Typically we ship our cover out using Royal Mail '1st Class Signed For' service. This often requires a signature upon delivery, so make sure you or someone is around at the Delivery address. For full details of our delivery, please click here
HOW MUCH IS SHIPPING?
For all UK orders, the cost is £2.95. For U.S. orders shipping is approx. £5.95 / $9, for Europe and ROW (Rest of the World) shipping is £5.95 / 8 EUR. We try to keep our rates as low as possible but we do use a Tracked and Signed for service.
HOW LONG DOES SHIPPING USUALLY TAKE?
For UK orders, 2 days (at times this can be as quick as next day). Orders to Europe typically take 3-5 days, USA 7 days, and ROW can be anything from 5-10 days. We ask that ROW orders allow two weeks as often orders can experience Customs / Clearance delays.
DO YOUR COVERS PROTECT MY DEVICE?
No, our covers are not designed to fully protect your device. If you are looking for a tough case that will protect your device from heavy impacts and abuse then we suggest you look elsewhere.
ARE YOUR PRODUCTS MADE BY HAND?
Yes they are! We use the state of the art technologies for printing, but all the covers are made by hand using traditional bookbinding techniques by our bookbinder and his team.
CAN I PUT IN A SPECIAL MESSAGE?
All of our British Library Classic Collection covers comes with a blank decorative sticker that you can personalise with your own message. This can be placed on the inside cover of the case and will add the perfect touch for a gift to a loved one.
HOW DO I CARE FOR MY COVER?
Our cases are manufactured to the highest standards, but we do recommend that you follow these simple guidelines -
- Clean you cover with a damp cloth
- Do not use any abrasive material cloths or solvents
- If you remove your e-reader/tablet device from the case, wash pad with clean water and air dry. Ensure both pad and device are clean before fixing.
WHAT IS THE RETURN POLICY, JUST IN CASE?
If you are not completely satisfied with your case from Big Strawberry, you have the right to return the item up to 28 days after receipt of your product and receive a full refund for the goods. For full details, please click here
CAN I FIND YOUR COVERS ON THE HIGH STREET?
The short answer is No!
We tend to focus on selling directly online and developing our brand. We do work with selected online partners.